Unified Communications

Key Considerations

  • Are you familiar with the advantages of unified communications? Are there features that your current system does not have that you would like to have ?
  • How many offices do you have today? How are you communicating with your employees, prospects, and clients? What collaboration tools are you using today?
  • How is the service/Maintenance with your current provider?
  • Do you have remote employees that need mobile or softphone capabilities?
  • How is the reporting with your current system? Are there reports you feel are missing?

Communication is more than traditional Voice.

Augment your organizational efficiency and elevate customer experiences with advanced voice communication systems.

Communication dynamics have evolved significantly. While investor relations calls and high-touch web events still demand expertise, the post-pandemic landscape has swiftly embraced audio and video web conferencing as the new standard.

Unified Communications as a Service (UCaaS) solutions bridge the gap between your team and clients, offering seamless integration of voice, video, chat, and collaboration tools. When implemented effectively, UCaaS seamlessly integrates with existing SaaS applications like Gmail, Slack, Salesforce.com, and Microsoft, boosting employee productivity and enhancing customer satisfaction.

Enhancing user experience, customer experience, and collaboration is a key driver of technology decisions in many organizations. Unified Communications as a Service (UCaaS) presents a significant opportunity to streamline customer journeys and improve internal communication among coworkers.

By aligning UCaaS platforms with essential business applications such as ERP, CRM, helpdesk, and digital workflow management, organizations can achieve significant efficiencies. Native integrations further enhance these benefits by seamlessly bringing together various systems and processes, creating a cohesive and integrated environment for communication and collaboration.

Services Include

  • Hosted / on-premises PBX
  • SMS / MMS messaging
  • Group chat / Collaboration.
  • CRM integration
  • Auto-Attendant
  • Quality Management, Analytics & Dashboards
  • Call recording.
  • Virtual Meetings